"performance_indicator","fiscal_year","actual","target","proximity","status"
"ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours","2022-09-30T00:00:00.000","0.99","0.95","1.04211","Exceeded"
"ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours","2023-09-30T00:00:00.000","0.96","0.95","1.01","Exceeded"
"ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours","2024-09-30T00:00:00.000",,"0.95",,
"ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours","2025-09-30T00:00:00.000",,"0.95",,