This indicator represents the average of all indicators reported Department-wide. The results of this indicator lag one year after the results of all the indicators within the Department. This metric is calculated based on actuals for all public performance indicators.

This indicator's milestones/targets will complete the development of an OMAO DEI Implementation Plan as a critical step in establishing DEI awareness and activities within the entire OMAO organization. OMAO established its DEI Advisory Council, chaired by the OMAO DAA for Programs and Administration, comprising twelve (12) individuals across OMAO’s centers and divisions. All members are currently enrolled in the e-Cornell Diversity, Equity, and Inclusion certification program and are on track to complete their certifications. The DEI Implementation Plan will be monitored and updated to ensure OMAO leadership can identify successes, target areas for improvement and adjust the Plan's contents to better scope and emphasize it's direction.

Complete and effective customer feedback loops will be identified for the Department’s 20 highest volume externally facing processes. Process owners must demonstrate how customer feedback is used to inform operational improvements and decisions before the loop will be counted as complete.

This measure determines the perceived value added by the University Centers (UCs) to their clients. EDA funds UCs to provide technical assistance and specialized services (for example, feasibility studies, marketing research, economic analysis, environmental services, and technology transfer) to local officials and communities. This assistance improves the community’s capacity to plan and manage successful development projects. UCs develop client profiles and report findings to EDA, which evaluates the performance of each center once every 3 years and verifies the data. “Taking action as a result of the assistance facilitated” means to implement an aspect of the technical assistance provided by the UC in one of several areas: economic development initiatives and training session development; linkages to crucial resources; economic development planning; project management; community investment package development; geographic information system services; strategic partnering to public or private sector entities; increased organizational capacity; feasibility plans; marketing studies; technology transfer; new company, product, or patent development; and other services.

This performance indicator measures the number of EDA grants made to communities and regions to help build community and regional capacity for entrepreneurship and innovation.

This performance indicator measures the dollar amount of EDA grants made to communities and regions to help build community and regional capacity for entrepreneurship and innovation.

The DEIA index is specifically designed to align with Executive Order (EO) 14035 and features the four components in the EO: Diversity, Equity, Inclusion, and Accessibility. The source of the data for this indicator is the Federal Employee Viewpoint Survey.

The number of anticipated miinority customers reached through marketing and outreach including (but not limited to) social media, email campaigns, website visitors, phone/other promotional campaigns that build awareness of MBDA programs and services; online and in person training; as well as information and/or referral to other federal/state/local resources to assist in business formation and/or growth. Customers are broadly defined and can be persons, business entities and other organizational entities. The number of customers will include email campaign open rates, number of website visitors, virtual and in-person event attendance, and other digital /E-service counts.

The number of anticipated miinority customers reached through marketing and outreach including (but not limited to) social media, email campaigns, website visitors, phone/other promotional campaigns that build awareness of MBDA programs and services; online and in person training; as well as information and/or referral to other federal/state/local resources to assist in business formation and/or growth. Customers are broadly defined and can be persons, business entities and other organizational entities. The number of customers will include email campaign open rates, number of website visitors, virtual and in-person event attendance, and other digital /E-service counts.