Complete and effective customer feedback loops will be identified for the Department’s 20 highest volume externally facing processes. Process owners must demonstrate how customer feedback is used to inform operational improvements and decisions before the loop will be counted as complete.

All GS 11 and above (or equivalent) employees listed as having a disability, including those coded (06) who do not identify the disability AND have a "permanent" appointment (Type of Appointment code is 01, 02, 06, or 07)

The indicator measures the timeliness of actions taken to address Hotline compaints. It is computed by dividing the number of DOC-related complaints that are evaluated and referred within 30 days by the total number of DOC-related complaints received. Hotline complaints are submissions to the OIG Hotline that present allegations of fraud, waste, abuse, or mismanagement affecting DOC programs, operations, or personnel. They can be received via online web submissions, phone calls, emails, faxes, or in person visits. Appropriate action includes investigations, requests for assistance or proactive monitoring, audits, referrals to DOC operating units, and referrals to external entities. This data is maintained in OIG's Case Management System.

The indicator measures the extent to which OIG investigations result in credible information for prosecutors or Department management to consider remedies related to the investigations. It is computed by dividing the number of investigative cases completed in the fiscal year that were referred for criminal, civil, or administrative action, or where allegations were unfounded by the total number of investigative cases that were completed. Investigative cases are case files opened to investigate an alleged violation of a federal criminal or civil statute or regulation/policy. Referred for criminal, civil, or administrative action means that the investigation developed enough evidence of a violation and was taken to a criminal or civil prosecutor (typically an Assistant United States Attorney) for prosecutorial consideration or referred to Department management for consideration of administrative action. This data is maintained in OIG's Case Management System.

The House Committee on Oversight and Reform (COR) grades agencies implementation of key pieces of legislation: FITARA, Modernizing Government Technology (MGT) Act, and Federal Information Security Modernization Act (FISMA) based on selected scoring methodologies for areas from a wide range of options, then the COR tasks the Government Accountability Office (GAO) to collect and score the information according to the COR's direction. The Agency data sets GAO uses are generally publicly available and regularly updated and from which the COR derives an overall Bi-annual letter grade/score of: A, B, C, D or F - (0.0=F) to (4.0=A).

All GS 11 and above (or equivalent) employees listed as having a targeted disability as identified in Form SF256 AND have a "permanent" appointment (Type of Appointment code is 01, 02, 06, or 07)

All bureaus (13/13) conduct an analysis that provides information regarding the current workforce mission critical occupations, demographic of the workforce, high risk positions, retirement eligibility, turnover, and various workforce management issues such as recruitment and retention for the development of key performance indicators to track strategic goals.

% of employees completing training and development programs or courses in the area of career management/development.

Ensure that OS OCIO application-supported services are expeditiously moved to cost saving and capability increasing cloud-based platforms.