Complete and effective customer feedback loops will be identified for the Department’s 20 highest volume externally facing processes. Process owners must demonstrate how customer feedback is used to inform operational improvements and decisions before the loop will be counted as complete.

All GS 11 and above (or equivalent) employees listed as having a targeted disability as identified in Form SF256 AND have a "permanent" appointment (Type of Appointment code is 01, 02, 06, or 07)

Seafood Import Monitoring Program (SIMP) audits select a random sample of consignments to a target statistical validity. Each consignment is audited for completeness and verified accuracy of documentation. Once this evaluation is complete, any concern with the consignment is forwarded to the Office of Law Enforcement for further investigation. This measure shows the percentage of audited consignments with documentation that is sufficiently complete and verified accurate to not warrant further investigation.

This KPI looks into the Patents service level on customers that indicated the patents employees they interacted with were helpful. This is in line with OMB A-11 Sec. 280 HISP requirements.

This measure reflects the timeliness of the disposal of a trademark application. It is measured from the date of filing to date of registration, abandonment or issuance of a notice of allowance, excluding applications that are suspended, awaiting further action, or involved in inter partes proceedings.

NTIA will receive and approve a 5-Year Broadband Action Plan from each State and Territory (56) as a part of the BEAD program implementation.

This metric measures the degree to which a patent is correctly issued in compliance with all the requirements of Title 35 as well as the relevant case law at the time of issuance. A statutorily compliant office action includes all applicable rejections and any asserted rejection is correct in that the decision to reject is based on sufficient evidence to support a conclusion of unpatentability.

This indicator's milestones/targets will complete the development of an OMAO DEI Implementation Plan as a critical step in establishing DEI awareness and activities within the entire OMAO organization. OMAO established its DEI Advisory Council, chaired by the OMAO DAA for Programs and Administration, comprising twelve (12) individuals across OMAO’s centers and divisions. All members are currently enrolled in the e-Cornell Diversity, Equity, and Inclusion certification program and are on track to complete their certifications. The DEI Implementation Plan will be monitored and updated to ensure OMAO leadership can identify successes, target areas for improvement and adjust the Plan's contents to better scope and emphasize it's direction.

The Department of Commerce International Trade Administration (ITA) supports jobs for American workers and strengthens U.S. economic and national security by facilitating U.S. exports and inward investment. In fiscal years (FY) 2020 and 2021, ITA will increase the dollar value of U.S. exports and inward investment facilitated by 10 percent annually, while ensuring that over 75 percent of U.S. exporter clients assisted are small and medium-sized enterprises (SMEs).

This measure tracks the number of dives that use imagery/video as well as other sensors that provided a multidisciplinary first-look at an unknown or poorly understood area of the ocean. These data can be collected using a variety of platforms including ROVs, AUVs, ASVs, etc. OER recognizes a distinction between exploration and characterization. Exploration is conducted using a suite of tools and techniques that provides a multidisciplinary first-look at an unknown or poorly understood area of the ocean. The outcome is intended to be sufficient to inform follow-on characterization, which provides comprehensive data for a specific area of interest of the seafloor, sub-bottom, and/or water column that supports specific research, resource management, policymaking, or applied mission objectives (this is not depth dependant unlike the mapping statistics).