This metric measures the degree to which a patent is correctly issued in compliance with all the requirements of Title 35 as well as the relevant case law at the time of issuance. A statutorily compliant office action includes all applicable rejections and any asserted rejection is correct in that the decision to reject is based on sufficient evidence to support a conclusion of unpatentability.

This measure is the percentage of evaluations exceeding the statutory requirement decision making conducted on a random sample of applications that received a first office action regarding registrability under the Trademark Act.

Proposed new indicator for FY 2022. Measure is under development.

Proposed new indicator for FY 2022. Measure is under development.

This measure is the percentage of applications reviewed meeting the criteria for decision making conducted on random sample of applications including first office actions to determine the soundness of decision-making under the Trademark Act.

Proposed new indicator for FY 2022. Measure is under development.

This measure is the percentage of evaluations meeting the criteria for decision making conducted on a random sample of applications that received a final decision regarding registrability (i.e., registration eligibility) under the Trademark Act either by approval or final refusal.

Proposed new indicator for FY 2022. Measure is under development.

This KPI looks into the Patents service level on customers that indicated the patents employees they interacted with were helpful. This is in line with OMB A-11 Sec. 280 HISP requirements.

This KPI looks into the Patents service level on satisfaction from customers seeking assistance as a pro se applicant when filing a patent application. This is in line with OMB A-11 Sec. 280 HISP requirements.