Ensure that releases of updated software functionality, onboarding additional customer groups, and other expansions of system capabilities for these critical programs are delivered on time and on-budget.

Percent of all non-transfer new hires (1XX NOAs except 130, 132, 145, 147) that were veterans (B, P, V vet status codes)

All GS 1-10 (or equivalent) employees listed as having a targeted disability as identified in Form SF256 AND have a "permanent" appointment (Type of Appointment code is 01, 02, 06, or 07)

Complete and effective customer feedback loops will be identified for the Department’s 20 highest volume externally facing processes. Process owners must demonstrate how customer feedback is used to inform operational improvements and decisions before the loop will be counted as complete.

All GS 1-10 (or equivalent) employees listed as having a disability, including those coded (06) who do not identify the disability AND have a "permanent" appointment (Type of Appointment code is 01, 02, 06, or 07)

All GS 11 and above (or equivalent) employees listed as having a targeted disability as identified in Form SF256 AND have a "permanent" appointment (Type of Appointment code is 01, 02, 06, or 07)

Ensure Trusted Internet connection (TIC) service meets TIC 2.0 requirement's TIC 2.0 compliance of (59/60) is based on the DHS FY17 TIC Capability Validation (TCV) report critical controls.

This index is made up of 13 FEVS questions, which taken together indicate the extent to which employees believe their organizational culture promotes improvement in processes, products and services, and organizational outcomes.