This indicator represents the average of all indicators reported Department-wide. The results of this indicator lag one year after the results of all the indicators within the Department. This metric is calculated based on actuals for all public performance indicators.

Ensure that OS OCIO application-supported services are expeditiously moved to cost saving and capability increasing cloud-based platforms.

Percent of permanent employees (Type of Appointments 01, 02, 06, and 07) that intentionally separated from the agency without agency incentive or action (302, 307, 317, and 352 NOAs without an 825 VSIP NOA).

Percent of all non-transfer new hires (1XX NOAs except 130, 132, 145, 147) that were veterans (B, P, V vet status codes)

Ensure that releases of updated software functionality, onboarding additional customer groups, and other expansions of system capabilities for these critical programs are delivered on time and on-budget.

The House Committee on Oversight and Reform (COR) grades agencies implementation of key pieces of legislation: FITARA, Modernizing Government Technology (MGT) Act, and Federal Information Security Modernization Act (FISMA) based on selected scoring methodologies for areas from a wide range of options, then the COR tasks the Government Accountability Office (GAO) to collect and score the information according to the COR's direction. The Agency data sets GAO uses are generally publicly available and regularly updated and from which the COR derives an overall Bi-annual letter grade/score of: A, B, C, D or F - (0.0=F) to (4.0=A).

Complete and effective customer feedback loops will be identified for the Department’s 20 highest volume externally facing processes. Process owners must demonstrate how customer feedback is used to inform operational improvements and decisions before the loop will be counted as complete.