All GS 11 and above (or equivalent) employees listed as having a targeted disability as identified in Form SF256 AND have a "permanent" appointment (Type of Appointment code is 01, 02, 06, or 07)

This indicator describes a major service that ES provides to its customer base via the IT Tower -- that being full installation, maintenance (including print supplies), and repair services for a growing base of high performance printing resources located at the Department’s headquarters. The sources for these data are the Cartridges Technologies Incorporated (CTI) Systems, and the ES Tableau Data Environment.

Ensure Trusted Internet connection (TIC) service meets TIC 2.0 requirement's TIC 2.0 compliance of (59/60) is based on the DHS FY17 TIC Capability Validation (TCV) report critical controls.

Complete and effective customer feedback loops will be identified for the Department’s 20 highest volume externally facing processes. Process owners must demonstrate how customer feedback is used to inform operational improvements and decisions before the loop will be counted as complete.

% of employees completing training and development programs or courses in the area of career management/development.

Perform IT Security Compliance Reviews of all OUs and assessments. Assessments include analyses, reviews, and assessments, including an RMF Continuous Monitoring.

Ensure only authorized privileged users have access to federal information systems following the HSPD-12 Personal Identity Verification standard

Ensure that OS OCIO application-supported services are expeditiously moved to cost saving and capability increasing cloud-based platforms.