This KPI looks into the Patents service level on satisfaction from customers filing an initial application form for a trademark registration. This is in line with OMB A-11 Sec. 280 HISP requirements.

This KPI looks into the Trademarks service level on customers that indicated the trademarks employees they interacted with were helpful. This is in line with OMB A-11 Sec. 280 HISP requirements.

The number of existing full time and/or part time employment positions created and/or retained as reported by a MBE client served.

All bureaus (13/13) conduct an analysis that provides information regarding the current workforce mission critical occupations, demographic of the workforce, high risk positions, retirement eligibility, turnover, and various workforce management issues such as recruitment and retention for the development of key performance indicators to track strategic goals.

Ongoing near real-time awareness and assessment of information security risks to support risk management decisions

This indicator represents the average of all indicators reported Department-wide. The results of this indicator lag one year after the results of all the indicators within the Department. This metric is calculated based on actuals for all public performance indicators.

Ensures external network traffic passing through a TIC or Managed Trusted Internet Protocol Services (MTIPS) provider.