Performance Indicator	Fiscal Year	Actual	Target	Proximity	Status
Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index	09/30/2011	84	84	1	Met
Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index	09/30/2012	84	84	1	Met
Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index	09/30/2013	82	84	1	Met
Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index	09/30/2014	84	84	1	Met
Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index	09/30/2015	80			
Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index	09/30/2016	82			
Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index	09/30/2017	82			
Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index	09/30/2018	85			
Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index	09/30/2019	86	80	1	Exceeded
Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index	09/30/2020	86	80	1	Exceeded
Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index	09/30/2021	81	81	1	Met
Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index	09/30/2022	82	81	1	Exceeded
Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index	09/30/2023	82	81	1	Exceeded
Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index	09/30/2024		82		
Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index	09/30/2025		82