<response><row><row _id="row-6ib3~pgnc_k5m8" _uuid="00000000-0000-0000-135E-0F0793F27AA6" _position="0" _address="https://performance.commerce.gov/resource/qcex-cspu/row-6ib3~pgnc_k5m8"><performance_indicator>Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less</performance_indicator><fiscal_year>2018-09-30T00:00:00</fiscal_year><actual>1</actual><target>0.95</target><proximity>1.05263</proximity><status>Exceeded</status></row><row _id="row-c9sc.25ej~x4i6" _uuid="00000000-0000-0000-7E74-BF492F948500" _position="0" _address="https://performance.commerce.gov/resource/qcex-cspu/row-c9sc.25ej~x4i6"><performance_indicator>Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less</performance_indicator><fiscal_year>2019-09-30T00:00:00</fiscal_year><actual>0.98</actual><target>0.95</target><proximity>1.03158</proximity><status>Exceeded</status></row><row _id="row-cbke-78gr.jr5g" _uuid="00000000-0000-0000-FEC3-2F6D1C0CE964" _position="0" _address="https://performance.commerce.gov/resource/qcex-cspu/row-cbke-78gr.jr5g"><performance_indicator>Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less</performance_indicator><fiscal_year>2020-09-30T00:00:00</fiscal_year><actual>0.95</actual><target>0.95</target><proximity>1</proximity><status>Met</status></row><row _id="row-bmwz~w88g-9n2v" _uuid="00000000-0000-0000-051C-98E1E5345626" _position="0" _address="https://performance.commerce.gov/resource/qcex-cspu/row-bmwz~w88g-9n2v"><performance_indicator>Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less</performance_indicator><fiscal_year>2021-09-30T00:00:00</fiscal_year><actual>1</actual><target>0.95</target><proximity>1.05263</proximity><status>Exceeded</status></row><row _id="row-zy6x~nh5k.rzy7" _uuid="00000000-0000-0000-D3C3-40ABD89355CB" _position="0" _address="https://performance.commerce.gov/resource/qcex-cspu/row-zy6x~nh5k.rzy7"><performance_indicator>Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less</performance_indicator><fiscal_year>2022-09-30T00:00:00</fiscal_year><actual>1</actual><target>0.95</target><proximity>1.05263</proximity><status>Exceeded</status></row></row></response>