Performance Indicator	Fiscal Year	Actual	Target	Proximity	Status
Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less	09/30/2018	1	0.95	1	Exceeded
Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less	09/30/2019	0.98	0.95	1	Exceeded
Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less	09/30/2020	0.95	0.95	1	Met
Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less	09/30/2021	1	0.95	1	Exceeded
Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less	09/30/2022	1	0.95	1	Exceeded