Performance Indicator;Fiscal Year;Actual;Target;Proximity;Status
Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less;09/30/2018;100;95;105;Exceeded
Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less;09/30/2019;98;95;103;Exceeded
Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less;09/30/2020;95;95;100;Met
Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less;09/30/2021;100;95;105;Exceeded
Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less;09/30/2022;100;95;105;Exceeded