Performance Indicator,Fiscal Year,Actual,Target,Proximity,Status
Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less,09/30/2018,1,0.95,1,Exceeded
Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less,09/30/2019,0.98,0.95,1,Exceeded
Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less,09/30/2020,0.95,0.95,1,Met
Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less,09/30/2021,1,0.95,1,Exceeded
Percentage of Managed Print Service Calls at Commerce Headquarters Answered in One Hour or Less,09/30/2022,1,0.95,1,Exceeded