ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours2022-09-30T00:00:000.990.951.04211ExceededES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours2023-09-30T00:00:000.960.951.01ExceededES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours2024-09-30T00:00:000.95ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours2025-09-30T00:00:000.95