Performance Indicator	Fiscal Year	Actual	Target	Proximity	Status
ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours	09/30/2022 12:00:00 AM	1	1	1	Exceeded
ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours	09/30/2023 12:00:00 AM	1	1	1	Exceeded
ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours	09/30/2024 12:00:00 AM		1		
ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours	09/30/2025 12:00:00 AM		1