Performance Indicator,Fiscal Year,Actual,Target,Proximity,Status
ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours,09/30/2022 12:00:00 AM,99,95,104,Exceeded
ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours,09/30/2023 12:00:00 AM,96,95,101,Exceeded
ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours,09/30/2024 12:00:00 AM,,95,,
ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours,09/30/2025 12:00:00 AM,,95,,