Performance Indicator;Fiscal Year;Actual;Target;Proximity;Status
"ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours";09/30/2022 12:00:00 AM;99;95;104;Exceeded
"ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours";09/30/2023 12:00:00 AM;96;95;101;Exceeded
"ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours";09/30/2024 12:00:00 AM;;95;;
"ES Contact Center Speed to Answer: Phone<=60 seconds; Portal<=2 hours; Email<=4 hours";09/30/2025 12:00:00 AM;;95;;